Support

Protection

Today says the phone isn’t protected

Tap the line on Today. It opens the exact step that needs doing, usually turning the filter back on in Settings. The app checks again when you come back.

I want to lower protection or turn it off

Go to You, then Protection. Any change that weakens protection takes 24 hours, and you can cancel it until then. That’s on purpose, and there’s no way to skip it.

Android: I lost my lockdown unlock code

In You, then Protection, then Lockdown mode, choose “Make a new code in 24 hours”. The wait is the same as turning protection off, so a lost code can’t be used to get out of a hard moment. The new code is shown once.

Android: guard mode switched itself off

Android can turn accessibility services off, for example after an update. Today will say “Guard mode is switched off”; tap it, then switch VisionShield guard mode back on in Accessibility.

Your ally

The link says it doesn’t work

The link may be cut off in the message, or sharing may have ended. Ask the person to send it again from You, then Ally, then Send the link.

Notifications on iPhone

Apple only allows them once the page is on the home screen. In Safari, tap Share, then Add to Home Screen, open it from there and tap Turn on notifications.

Ending sharing

In the app, go to You, then Ally, then End sharing. It takes a day, and your ally is told when you ask. Allies can remove the page from their own device at any time.

Your data

Deleting everything

Go to You, then Privacy and data, then Delete everything. It removes every record and the key that encrypts them. If you have an ally, the server’s copy goes first. It can’t be undone.

A new phone

Your records are kept on one phone only and aren’t in backups, by design, so they don’t move to a new phone. Protection is set up again in a few minutes.

Contact

For anything else, email us. We’re not a crisis service; for urgent help, use the numbers at the top of this page.

A support address is being set up and will be here before launch.